Privacy Policy

Last updated: 7th June 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to safeguarding your data and respecting your privacy.

1. Who We Are

This website is operated by Simply Pilates By Han (“we”, “us” or “our”), offering Pilates classes led by Hannah Maddams. For the purposes of data protection laws, we are the "data controller".

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Health information you voluntarily provide (e.g., relevant medical history for class suitability)

  • Payment details (processed securely via third-party providers)

  • IP address and usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your information to:

  • Manage class bookings and payments

  • Communicate updates, class information, or changes

  • Provide customer support

  • Comply with legal obligations

  • Send marketing emails if you’ve opted in (you can unsubscribe at any time)

4. Lawful Basis for Processing

We process your data under one or more of the following bases:

  • Consent (e.g. when you sign up to our mailing list)

  • Contractual necessity (e.g. to deliver booked services)

  • Legal obligation

  • Legitimate interest (e.g. improving our services)

5. Sharing Your Information

We do not sell or rent your data.
We may share limited data with trusted third parties such as:

  • Payment processors (e.g. Stripe)

  • Booking platforms

All third parties are required to comply with data protection laws.

6. Data Retention

We only retain your data for as long as necessary for the purposes described above, including legal, accounting, or reporting obligations.

7. Your Rights

Under UK data protection laws, you have rights including:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Erasure of your data (in certain circumstances)

  • Objection to processing

  • Data portability

  • Withdrawal of consent

To exercise your rights, contact us at: simplypilatesbyhan@gmail.com

8. Security

We use secure systems to protect your personal data, including SSL encryption and restricted access.

9. Cookies

We use cookies to enhance your experience and gather usage statistics. You can manage cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on this page.

11. Contact

If you have any questions or concerns about your personal data, please contact:

Email: simplypilatesbyhan@gmail.com